The rules and conditions that govern your use of NatroliteAI's website and services.
Please read these Terms of Service carefully before using our website or services. By accessing or using NatroliteAI's services, you agree to be bound by these terms. If you do not agree, please do not use our services.
These Terms of Service ("Terms") form a legally binding agreement between you (the "Client" or "User") and NatroliteAI Pty Ltd ("NatroliteAI", "we", "us", or "our"), an Australian company registered in Victoria.
By visiting our website, submitting an enquiry, entering into a service agreement, or using any of our AI agent services, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a business or organisation, you represent that you have the authority to do so.
NatroliteAI provides AI-powered automation services for businesses, including but not limited to:
The specific scope, deliverables, timelines, and pricing for each engagement are set out in a separate Statement of Work or Service Agreement entered into between NatroliteAI and the Client.
Where access to a client portal or platform is provided, you agree to:
You agree to use our services only for lawful purposes and in accordance with these Terms. You must not:
We reserve the right to suspend or terminate access to our services immediately if we reasonably believe you are in breach of this section.
NatroliteAI's IP: All proprietary technology, frameworks, methodologies, software, code, and pre-existing tools used or developed by NatroliteAI remain the exclusive intellectual property of NatroliteAI. Nothing in these Terms transfers ownership of our underlying technology to you.
Deliverables: Upon full payment of all applicable fees, NatroliteAI grants the Client a perpetual, non-exclusive licence to use the specific custom deliverables built for them as described in the applicable Statement of Work, unless otherwise agreed in writing.
Client Materials: You retain all ownership rights in any content, data, trademarks, or materials you provide to NatroliteAI. You grant us a limited licence to use such materials solely to provide the services.
We take the security and privacy of your business data seriously. In connection with delivering our services:
Fees for our services are as set out in the applicable Statement of Work or service proposal. Unless otherwise agreed:
Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the services ("Confidential Information"), and to use such information only for the purpose of performing obligations under these Terms.
This obligation does not apply to information that is or becomes publicly known through no fault of the receiving party, is independently developed by the receiving party, or must be disclosed by law.
Confidentiality obligations survive termination of any service engagement for a period of three (3) years.
Our services are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, NatroliteAI makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that our services will be uninterrupted, error-free, or completely secure, or that any defects will be corrected. AI systems may produce outputs that require human review; we recommend that Clients maintain appropriate oversight of automated decisions.
To the maximum extent permitted by law, NatroliteAI's total liability to you for any claims arising out of or relating to these Terms or our services shall not exceed the total fees paid by you to NatroliteAI in the three (3) months immediately preceding the event giving rise to the claim.
In no event shall NatroliteAI be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, even if we have been advised of the possibility of such damages.
Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable Australian law.
You agree to indemnify, defend, and hold harmless NatroliteAI and its directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:
Either party may terminate a service engagement by providing written notice as specified in the applicable Statement of Work. In the absence of a specific notice period, 30 days' written notice is required.
NatroliteAI may terminate or suspend services immediately and without notice if you breach these Terms, fail to pay fees when due, or if we are required to do so by law.
Upon termination, all outstanding fees become immediately due, and any licences granted to you under these Terms will cease (except for licences to custom deliverables that are already fully paid for).
These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Victoria for any disputes arising out of or relating to these Terms.
We encourage you to contact us first to resolve any dispute informally before initiating formal legal proceedings.
We may update these Terms from time to time to reflect changes to our services, applicable law, or business practices. When we do, we will update the "Last updated" date at the top of this page. We will provide reasonable notice of material changes. Your continued use of our services after any changes take effect constitutes acceptance of the updated Terms.
If you have any questions about these Terms, please contact us: